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RETURNS, CANCELLATIONS, CHANGES AND MODIFICATIONS OF THE ORDER

  • Return Policies: For make a return you will have to follow these steps:
    1. Keep the garments in perfect condition, without having washed or used them.
    2. Enter the Genei returns portal (https://www.genei.es/portal_devoluciones) and follow the steps indicated.
    3. If you have any problem send an email to [email protected] and we will try to fix it as quickly as possible.

 

In all situations We will try to solve your problem as quickly as possible. In any case, all the rights that the laws in force guarantee you as a consumer are guaranteed.

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