List of questions our clients have.
Can I return an item?
To make a return you will have to follow these steps:
- Keep the garments in perfect condition, without having washed or used them.
- Entra en el portal de devoluciones (https://discographix.shipping-portal.com/rp/) and follow the steps indicated.
- If you have any problem send an email to [email protected] and we will try to fix it as quickly as possible.
In all situations We will try to solve your problem as quickly as possible. In any case, all the rights that the laws in force guarantee you as a consumer are guaranteed.
See our full page on shipping and returns here.
Where do you ship?
For now we only ship to all of Spain (excluding the Canary Islands).
The moment you make the purchase you will receive a confirmation email and we will get to work so that you receive your order as soon as possible. As soon as it leaves our warehouse we will send you an e-mail confirming it. So you will be informed at all times of the state in which it is.
When will my order be shipped?
Delivery time is specified on the order completion page. If you do not receive the order within this period, please contact us through [email protected] and we will fix it as soon as we can.
It seems my order has been lost
If you believe that your order has been lost, please contact the carrier of your order and indicate the tracking number that was provided to you by email before contacting Discographix. If you have already contacted the carrier, feel free to contact us for assistance.
Shipping costs will vary depending on the area where you are.
If you have a discount coupon to be able to apply on the website, you will have to enter it in the coupon box during the payment process.
The final price of your order will be the total sum of all the amounts of each of the garments. However, this price may vary, depending on two circumstances:
- Whether or not you have to pay the shipping costs.
- If you have any discount.
Important: All the prices of the products on the website are in euros (€) including applicable taxes (VAT).